AI-Powered Call Center Analytics

Transform every customer call into actionable insights. RTS Solutions uses AI to transcribe, analyze, and monitor calls in real-time — so your team can deliver exceptional service.

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Everything you need to understand your calls

From recording to insight — a complete platform for call center intelligence.

Call Recording & Transcription
Every call automatically recorded and transcribed with GPU-accelerated AI. Searchable, reviewable, and always available.
Real-Time Analytics
Live dashboards showing call volume, agent performance, customer sentiment, and trending topics across your organization.
AI Call Analysis
LLM-powered analysis extracts summaries, action items, red flags, and quality scores from every conversation.
Live Call Monitoring
See active calls in real-time with caller identification, CRM context, and instant access to customer history.
CRM Integration
Deep integration with Zoho CRM and Desk. Automatic contact lookup, ticket creation, and call logging.
Secure & On-Premise
Your data stays on your infrastructure. No cloud dependencies for sensitive call recordings and customer data.

Trusted by teams that value their calls

“RTS transformed how we handle customer calls. The AI analysis catches issues we'd never have found manually.”

Call Center Manager

Enterprise Client

“Real-time monitoring and CRM integration saves our agents hours every day. We can see exactly what's happening across all lines.”

Operations Director

Mid-Market Client

“Having everything on-premise gives us peace of mind. Our call data never leaves our network.”

IT Director

Healthcare Client

Frequently asked questions

Ready to transform your call center?

See how RTS Solutions can give your team real-time insights, automated quality assurance, and complete call visibility.

Schedule a Demo