The complete call center intelligence platform
RTS Solutions turns your phone system into a data-driven powerhouse. Record, transcribe, analyze, and monitor — all from a single dashboard.
Automatic Call Recording
Every inbound and outbound call is captured automatically from your 3CX PBX. Recordings are indexed, searchable, and instantly available for playback.
AI Transcription & Analysis
GPU-accelerated speech recognition transcribes calls in minutes. An LLM then generates summaries, extracts action items, scores quality, and flags red flags.
Analytics Dashboard
Track call volume trends, agent performance, customer sentiment, and recurring topics. Drill into any metric to understand what's driving it.
Live Call Monitor
See every active call as it happens — who's talking, for how long, and what CRM context is available. Transfer, flag, or take notes in real-time.
CRM & Helpdesk Integration
Deep Zoho CRM and Desk integration: automatic contact lookup, call logging, ticket creation, and support history — all surfaced during live calls.
On-Premise Security
The entire platform runs on your own infrastructure. No cloud storage of sensitive call data. Full control over access, retention, and compliance.
Ready to transform your call center?
See how RTS Solutions can give your team real-time insights, automated quality assurance, and complete call visibility.