Features

Every tool your call center needs — from recording to insight — in one platform.

Automatic Call Recording

Captures every call from your 3CX PBX automatically. No manual steps, no missed recordings.

GPU-Accelerated Transcription

NVIDIA-powered speech recognition delivers fast, accurate transcripts for every call.

LLM Call Analysis

AI generates call summaries, action items, quality scores, and red flag alerts automatically.

Searchable Transcripts

Full-text search across all call transcripts. Find any conversation by keyword, date, or participant.

Analytics Dashboard

Real-time KPIs, call volume trends, agent performance metrics, and sentiment analysis.

Live Call Monitoring

See active calls in real-time with caller identification and CRM context.

Zoho CRM Integration

Automatic contact lookup, call logging, and deal tracking directly from the dashboard.

Zoho Desk Integration

Support ticket creation, customer history, and agent assignment tied to call data.

Red Flag Alerts

AI identifies calls with complaints, escalation risks, or compliance concerns and alerts your team.

Call Quality Scoring

Automated quality assurance scores based on greeting, resolution, professionalism, and more.

Knowledge Base

Built-in knowledge base with RAG-powered search — agents find answers instantly during calls.

On-Premise Deployment

Everything runs on your servers. Full data sovereignty with no cloud dependencies.

Ready to transform your call center?

See how RTS Solutions can give your team real-time insights, automated quality assurance, and complete call visibility.